| 6.1 You can only cancel your account by opening a support ticket with our billing department supplying your: Main account domain, username, password, subscription number or latest order number
6.1a If you do not cancel using the procedures set in section 6.1, your account will not be canceled and will be subject to charges
6.1.1 You must notify Assiva Ltd at least 7 days before your next billing.
6.1.2 If you do not notify Assiva Ltd at least 7 days before your next billing date with your intent to cancel, you will be charged for any subsequent months where the cancellation notice has not been provided to Assiva Ltd at least 7 days before the due date.
6.2 Accounts canceled under our 16 day money back guarantee are subject to a full refund for the hosting account only (less any additional fees), UNLESS the account was purchased under a special promotion held by Assiva Ltd
6.2a Accounts purchased under any Assiva Ltd promotion (with our without coupon code) are EXCLUDED from the 16 day money back guarantee.
6.2b Any free additional services provided are deducted from the total refund amount of customers requesting a refund under our 16 day money back guarantee. The cost is detirmined by the current market value of the item.
6.3 If you have violated our Terms of Service, the 16 day money back guarantee no longer applies to you
6.4 Domains, SSL certificates, IP addresses and any additional services ordered are not governed by our 16 day money back guarantee
6.5 If you are requesting credit under our 99.9% uptime guarantee (i.e. we did not provide you with 99.9% uptime), then the request must be submitted within 72 hours of the incident happening. Otherwise the request will be void.
6.6 You must allow up to 30 days for credit and refunds to be processed and applied to your account
6.7 If you have paid yearly for your account but cancel while having unused months not yet paid for, the remaining unused amounts will not be refunded. Customers have 16 days to request a refund regardless of how many days, weeks, months or years you have paid for.
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