Knowledgebase

9.1 Assiva Ltd does not provide support for 3rd party scripts including all scripts listed in Fantastico, RVSiteBuilder, ClientExec and any other script unless explicitly stated.

9.2 If you open a ticket requesting support for a 3rd party script, your ticket will be reprioritised as low priority and may be closed without an answer.

9.3 The offer of any particular service does not constitute an obligation on Assiva Ltd part to tutor the necessary skills to utilise that service, only to provide system-specific information.

9.4 problems with domain names/DNS issues are NOT directly the responsibility of Assiva Ltd. DNS is a cooperative system and works solely because the parties involved in running the system agree to cooperate in the furtherance of the DNS/domain system. We will do our best to isolate the source of the problem at hand, however unless this source is hardware directly under the control of Assiva Ltd, then the task of acquiring a solution will fall back into your hands. Assiva Ltd will advise when requested, but rarely intermediate in domain issues not directly related to the operation of one of our DNS servers.

9.5 Assiva Ltd covers free initial migration from your previous host. This service is limited to cPanel/WHM to cPanel/WHM transfers. We offer basic troubleshooting after account migration to ensure things have been transferred successfully. Assiva Ltd does not cover 3rd party script troubleshooting. It is your responsibility to ensure your scripts are compatible with our server environment.

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